Complaints Information

At NSM UK we make every effort to maintain the highest standards, but we recognise that there may be occasions when we fail to satisfy the particular requirements of our customers. We therefore have in place procedures to investigate and provide remediation for any area of concern.

In such circumstances we promise:

To try and resolve the complaint informally, and write to you confirming if we have done so;

Financial Ombudsman Service

If we have not been able to resolve the matter to your satisfaction, in the aforementioned timespan, you may be able to refer your complaint to the Financial Ombudsman Service:

The Financial Ombudsman Service

Exchange Tower

London E14 9SR

Tel: 0300 123 9123



By contacting the Financial Ombudsman, it will not affect your statutory right to take legal action.